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This privacy policy discloses the practices for
www.AladdinComputer.com to protect privacy.
From herein, the term "Service" is defined as the user
support services owned and operated by Aladdin Computer
Inc. Submitting your information on our website
constitutes acceptance of this Privacy Policy.
1) INFORMATION COLLECTION AND USE
Aladdin Computer is the sole owner of the information
collected through the web site/phone/e-mail. We will not
sell, share, or rent this information to others in ways
different from what is disclosed in this policy. Aladdin
Computer collects information from the users at several
different points on our Web site.
a) Personal Information
We will ask you when we need information that personally
identifies you (personal information) or allows us to
contact you. In order to use the Aladdin Computer
service, the user must first complete the registration
form. During registration, the user is required to give
his/her contact information (such as first and last
name, e-mail address, postal address, personal
identifier etc.). Aladdin Computer will use your contact
details to contact you regarding the product and/or
services you have requested. This includes
re-registration/renewal notifications, special offers,
and surveys on improving our service.
b) Payment Information
If the user registers to use the service provided by
Aladdin Computer, we will collect credit card
information, and other payment information necessary to
complete a payment from the user. Aladdin Computer may
use a third party to process and verify credit cards for
billing purposes. This requires us to share the user’s
name, credit card number, expiration date and billing
address with the credit card processing company. When
processing a payment transaction, Aladdin Computer will
also obtain information regarding the amount of the
payment and other transaction data. We may transfer or
disclose this payment information to a third party only
to the extent necessary in order to complete the payment
processing.
c) Computer System Information
i)
Subscriber Computer - We may ask for information related
to your computer. This may include: information about
the date of purchase, make and model, serial number
and/or any computer hardware or software that may be
related to the repair. Generally, this information is
required to provide personalized technical support to
you, and to help us update our support tools and enhance
our supported products list.
ii) Remote Access - While requesting support you may
request for the problem to be resolved by taking control
of your computer. Aladdin Computer uses qualified tools
which allow the user to grant control of the user’s
computer to a technician, remotely over the Internet, so
that the technician can diagnose or correct problems.
Technicians are not allowed to use the Remote Access
software until and unless they have received adequate
training in its use, and the user has consented to grant
control. In addition, technicians will not use Remote
Access tools to obtain confidential or sensitive
information stored on the user’s computer or network,
deliberately destroy information on the user’s computer
or network, or cause the user to experience system
problems.
iii) Diagnostic Tool - Some Aladdin Computer online
diagnostic applications may collect a wide variety of
useful information about the state of a computer system
and the applications on it. This information is packaged
into a document containing all the essential details
needed by Aladdin Computer and is sent securely over the
Internet to the Aladdin Computer server. Aladdin
Computer analyzes this information to help diagnose and
solve end-user problems. Information collected by the
Aladdin Computer applications will not contain any
sensitive information such as web sites visited, e-mail
messages, e-mail addresses sent to, passwords, profiles,
etc.
Use of the Remote Access and Diagnostic applications is
also subject to the terms of use in the respective
software license agreements.
d) Live Help Session Records
Aladdin Computer reserves the right to monitor on-line
and off-line sessions between the user and a Technical
Support Executive for quality control of the service
provided to the customer by the Technical Support
Executive. In addition, we may record on-line and
off-line sessions conducted on the Web site for user
reference and to assist in resolution of disputes and/or
potential complaints. The session records will also be
used to improve service, build a support knowledge base,
and/or conduct internal market research. Session record
data will not be correlated with personally identifiable
data about individual customers.
e) Cookies
A cookie is a message given to a Web browser by a Web
server. The browser stores the message in a text file.
The main purpose of cookies is to identify users and
possibly prepare customized Web pages for them. Usage of
a cookie is in no way linked to any personally
identifiable information while on our site and cannot
infringe on the privacy of our customers.
f) Log Files
We use IP addresses to analyze trends, administer the
site, track user movement, and gather broad demographic
information for aggregate use. IP addresses are not
linked to personally identifiable information.
g) Sharing
We will share aggregated demographic information with
our partners and advertisers. This is not linked to any
personal information that can identify any individual
person.
h) Surveys & Contests
From time-to-time our site requests information from the
user, via surveys or contests. Participation in these
surveys or contests is completely voluntary and the user
therefore has a choice whether or not to disclose this
information. Information requested may include contact
information (such as name and shipping address), and
demographic information (such as zip code). Contact
information will be used to notify the winners and award
prizes. Survey information will be used for purposes of
monitoring or improving the use and satisfaction of this
site.
2) SECURITY
This Web site takes every precaution to protect the
information of its users. When the user submits
sensitive information via the Web site, the user
information is protected both on-line and off-line.
When our registration form asks a user to enter
sensitive information (such as credit card number), the
information is encrypted and is protected with the best
encryption software. While on a secure page, such as our
registration form, the lock icon on the bottom of Web
browsers, such as Microsoft Internet Explorer, becomes
locked, as opposed to un-locked or open when the user is
just 'surfing'.
While we use encryption to protect sensitive information
online, we also do everything in our power to protect
user-information off-line. All of our users'
information, not just the sensitive information
mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific
job (for example, our billing clerk or a customer
service representative) are granted access to personally
identifiable information. Our employees use
password-protected screen-savers when they leave their
desk. When they return, they must re-enter their
password to re-gain access to the user information.
Furthermore, ALL employees are kept up-to-date on our
security and privacy practices. Every quarter, as well
as any time new policies are added, our employees are
notified and/or reminded about the importance we place
on privacy, and what they can do to ensure our
customers' information is protected. Finally, the
servers that we store personally identifiable
information on are kept in a secure environment.
In situations that are required by law, we may disclose
some information about our users to law-enforcing
officers.
3) SUPPLEMENTATION OF INFORMATION
In order for this web site to properly fulfill its
obligation to our customers, it is necessary for us to
supplement the information we receive with information
from Third party sources.
For example, to determine our user's creditworthiness,
we may use their name and other related information to
request a credit report. Once we determine the user’s
creditworthiness, this document is destroyed.
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a) Special Offers - We send all new members a
welcoming e-mail to verify password and logon
name. Established members will occasionally
receive information on products, services,
special deals, and newsletters.
b) Correction/Updating Personal Information – If
the user’s personally identifiable information
changes (such as user’s zip code), or if the
user no longer desires the service, we will
endeavor to provide a way to correct, update or
remove user personal data provided to us. This
can be done at the Profile page.
c) Notification of Changes - Aladdin Computer
reserves the right to update this Privacy Policy
at any time by posting changes online without
notice to you. The most current version of the
Privacy Policy can be reviewed by clicking on
the "Privacy Policy" hypertext link located on
our Web site
www.AladdinComputer.com.
It is your responsibility to refer to this
Privacy Policy before submitting any information
on the website. Submitting your information
after such changes to the Privacy Policy
constitutes acceptance of the posted changes.
d) If at any point we decide to use personally
identifiable information in a manner different
from that stated at the time it was collected,
we will notify the user via e-mail. We will use
information in accordance with the privacy
policy under which the information was
collected.
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